Luis E. Sandries
Resume
Professional Experience
Graphic Designer
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Location:
United States
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Company:
Edmonds College
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Dates:
January 2024 - September 2025
Job Description:
Creative and detail-oriented Graphic Designer & Event Assistant with experience in designing promotional materials, managing website content, and coordinating campus events. Proficient in Adobe Creative Cloud Suite, with a strong ability to develop visually compelling designs across multiple formats. Skilled in event organization, volunteer coordination, and providing technical and clerical support to ensure smooth operations. Adept at troubleshooting technical issues, maintaining office efficiency, and collaborating with teams to deliver high-quality results.
- Design promotional materials for campus events, activities, and student clubs using Adobe Creative Cloud Suite, enhancing visibility and engagement.
- Apply Adobe Suite expertise to deliver high-quality designs across various mediums, supporting campus-wide initiatives.
- Collaborate with clients to understand design requirements, delivering tailored, impactful solutions.
- Manage and update college website content through CMS software, ensuring timely and accurate information.
- Fix technical issues with printers, ensuring minimal downtime and maintaining smooth office operations.
- Coordinate with my supervisor to order and stock office supplies for a team of four.
- Provide design feedback and technical assistance to coworkers, fostering a collaborative and productive work environment.
- Assist and provide feedback to coworkers with inquiries, encouraging teamwork and knowledge sharing.
- Conduct event photography, capturing key moments for promotional materials and social media.
- Assist during different photography sessions and video recording for promotional content.
- Create flyers using Adobe Illustrator to effectively promote student organizations and drive event participation.
- Work in different layouts of the same design (e.g., Flyer Format and 16:9 Screen Format).
- Organize and set up events, ensuring seamless execution and a positive experience for attendees.
- Learn and follow protocols for event setup while coordinating volunteers across multiple responsibilities.
- Coordinate volunteers and team workers during event setup, ensuring efficiency and smooth operations.
- Handle interactions with students by staying calm and providing the best service possible.
- Adapt to changes in project priorities and deliver all tasks in a timely manner.
- Assist coworkers with general clerical support tasks like scanning, photocopying, and printing.
Cruise Port Agent
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Location:
United States
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Company:
SMS International Shore Operations
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Dates:
August 2025 - September 2025
Job Description:
Customer-focused and adaptable Cruise Port Agent with experience supporting Holland America and Princess Cruises at the Port of Seattle. Skilled in managing embarkation and debarkation processes, verifying guest travel documents, and coordinating check-in using computerized registration systems. Adept at providing professional assistance to diverse groups of passengers, including those requiring mobility support, while maintaining efficient traffic flow in high-volume terminal operations. Experienced in luggage coordination, guest inquiries, and transfer assistance at port facilities. Recognized for strong organizational skills, ability to thrive in fast-paced environments, and delivering a welcoming and efficient guest experience.
- Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest.
- Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
- Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
- Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
- Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
- Escorts and monitors guests pending boarding status or requiring additional documentation.
- Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
- Assists guests with locating luggage and completing lost luggage forms, when necessary.
- Reviews and verifies validity of all travel documents presented by guests for check-in.
- Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
- Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
- Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel.
- Performs other job related duties as assigned.
Port Guest Services
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Location:
United States
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Company:
Metro Shore Services
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Dates:
May 2025 - September 2025
Job Description:
Enthusiastic and dependable Gues Port Services Agent with experience delivering shoreside guest services for multiple cruise lines, including Cunard, Carnival, Royal Caribbean, and Celebrity Cruises. Skilled in guest check-in, travel document verification, and terminal operations management. Adept at assisting passengers with luggage, mobility needs, and customs clearance while ensuring compliance with cruise line and federal regulations. Recognized for professionalism, adaptability, and providing a welcoming first and last impression for cruise guests.
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Greeted and assisted international guests during embarkation and debarkation, ensuring a professional and welcoming experience.
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Verified travel documentation, proof of citizenship, and compliance with U.S. and international travel requirements before boarding.
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Performed guest check-in procedures using laptops, tablets, and handheld devices, accurately entering and managing passenger data.
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Directed and monitored passenger flow through secure areas, gangways, elevators, escalators, walkways, and check-in zones to maintain safety and efficiency.
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Assisted disembarking guests with luggage retrieval, lost luggage forms, and navigation through U.S. Customs and Border Protection (CBP) checkpoints.
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Provided wheelchair escort and assistance for guests with mobility needs, ensuring comfort and accessibility throughout the terminal.
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Answered guest inquiries with accuracy and professionalism, offering boarding, sailing, and transportation information.
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Supported pier setup and breakdown, including workstation organization, equipment placement, and terminal readiness for operations.
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Adapted to changing schedules and positions within the terminal, maintaining operational flexibility in a fast-paced, high-volume environment.
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Delivered consistent, positive customer service, contributing to memorable guest experiences and smooth cruise line operations.
Office & Administrative Assistant
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Location:
United States
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Company:
Edmonds College
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Dates:
October 2023 - January 2024
Job Description:
Bilingual and detail-oriented Student Tutor & Front Desk Assistant with experience supporting student success through personalized instruction and efficient administrative management. Skilled in tutoring Microsoft Office and database applications, helping students build technical proficiency and achieve academic goals. Experienced in developing and maintaining front desk procedure manuals to streamline operations and ensure consistency. Proficient in scheduling and managing tutoring calendars, coordinating reminders, and maintaining accurate records of appointments and changes. Strong communicator adept at providing support in both Spanish and English, ensuring accessibility and inclusivity in a culturally diverse environment. Recognized for fostering collaboration, delivering responsive student support, and maintaining organized, student-centered services.
- Provided exceptional customer service to TRIO students by offering solutions or redirecting inquiries to the appropriate departments for efficient resolution.
- Tutored students in Microsoft Office and Database applications, delivering personalized learning experiences that ensured skill development, technical proficiency, and course success.
- Conducted computer skills tutoring sessions for both students and coworkers, strengthening individual and team competencies in technology.
- Created, updated, and maintained a comprehensive Front Desk procedures manual to streamline operations, improve workflow efficiency, and support consistency in daily tasks.
- Scheduled, confirmed, and managed tutoring sessions by organizing calendars, sending reminders, and maintaining accurate schedules with timely adjustments as needed.
- Communicated with students through emails and calls to ensure follow-ups and smooth appointment management.
- Updated and managed a Database Management System, ensuring accurate, timely information while maintaining data integrity.
- Proposed and implemented process improvements that reduced time and effort, boosting team productivity and operational efficiency.
- Delivered reports, procedure guides, and training manuals to support onboarding and knowledge transfer for new employees.
- Created engaging promotional designs for student activities, increasing event visibility and encouraging campus participation
- Provided bilingual support in Spanish and English to ensure student accessibility and successful completion of requests.
- Adapted effectively to a culturally diverse environment, fostering inclusivity, collaboration, and stronger connections across the student community.
Accounts Payable Analyst
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Location:
Costa Rica
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Company:
Procter & Gamble
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Dates:
January 2023 - May 2023
Job Description:
Analytical and solutions-driven Accounts Payable Specialist with experience resolving invoice discrepancies, optimizing financial workflows, and ensuring compliance with company policies. Proficient in SAP FI, KNIME, and Microsoft Excel, leveraging automation to streamline accounts payable processes and reduce invoice handling time by over 95%.
- Resolved invoice discrepancies and pricing issues between purchase orders and invoices by collaborating with suppliers, buyers, and internal teams, ensuring timely payments and compliance with company policies.
- Streamlined accounts payable processes using SAP FI and KNIME, automating key procedures to improve operational efficiency and reducing invoice handling time by over 95%.
- Ensured accurate financial transactions and invoice processing, applying business rules and industry best practices to maintain smooth operations and prevent payment failures.
- Created and maintained audit-ready records, generated daily reports, and tracked performance metrics, ensuring compliance with internal and external standards.
- Developed and presented reports and documentation to upper management, providing visibility on team workload and process improvements to enhance productivity and scalability.
- Proposed and documented process improvements in Standard Operating Procedures (SOPs), reducing manual effort and enhancing workflow efficiency.
- Leveraged advanced Microsoft Excel skills to automate accounts payable reports, improving payment precision and preventing delays.
- Learned a completely new system from scratch in less than one month, demonstrating quick adaptability and strong problem-solving skills.
Product Supply Intern
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Location:
Costa Rica
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Company:
Procter & Gamble
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Dates:
October 2022 - January 2023
Job Description:
Results-driven Supply Chain Analyst with expertise in process automation, data management, and cross-functional collaboration. Spearheaded automation initiatives using Excel VBA, reducing report processing time by 70% and enhancing data accuracy for informed decision-making. Adept at coordinating with planners across Latin America, streamlining communication, and ensuring process alignment through Microsoft Office and email, all while maintaining confidentiality and fostering continuous improvement.
- Spearheaded the automation of report generation using Excel VBA, slashing processing time by 70% and improving reporting accuracy for supply chain analytics, resulting in faster decision-making and optimized workflow.
- Led cross-functional meetings, capturing key discussions and action items, and sending clear, actionable follow-up emails to stakeholders. This ensured accountability, progress tracking, and timely execution of supply chain initiatives.
- Proactively managed and optimized supply chain databases within SAP SCM by eliminating obsolete data, enhancing data integrity, and driving operational efficiency across multiple supply chain functions.
- Developed and maintained comprehensive process documentation using MS Office and SharePoint, streamlining knowledge transfer and ensuring consistent practices across teams, while facilitating continuous improvement efforts.
- Acted as a liaison with planners across Latin American factories to ensure process alignment, fostering collaboration, and ensuring seamless supply chain operations. Coordinated training sessions, communicated critical updates, and followed up via Microsoft Teams and email with discretion to maintain confidentiality.
- Identified process inefficiencies and automated key report generation tasks with Excel Macros, drastically reducing manual effort and improving accuracy across reporting cycles.
- Optimized SAP SCM database management, ensuring up-to-date, accurate material information to prevent disruptions at factories, and proactively addressed issues with planners.
- Drove communication and alignment among cross-regional planners, using email and Teams to ensure clarity on material updates, troubleshooting, and continuous improvement initiatives, all while maintaining confidentiality.